Access this  menu option from the main  Menu-->Order Processing-->Owner Refund.

This is a legacy page in PetExec that was created prior to adding the apply refund button to the modify order page. To apply a refund, please follow these instructions:  How do I perform a refund back to a credit card in PetExec?

This page shows all of the orders for a pet owner.  The best way to apply a refund is to go directly into the order with the charge that you are refunding.  We recommend using the specific pet owners purchase history to avoid attempting to issue a refund to the incorrect order.