Refunding a partial credit card payment back to a credit card

To perform a  partial credit card refund in PetExec: (the steps are the same as for a full refund, you just change the amount of selected service in the refund order)

Begin in the pet owners purchase history. From the owner menu-->purchase history.

Click on the order ID for the order you want to refund.  To refund back to a credit card, you must have an existing order with a credit card transaction.

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From the next page, click the Apply Refund button:

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On the owner refund screen:

  1. Select the product/service you want to refund. Change the price here to perform a partial refund.  When the price is updated here, the total refund amount is updated below.
  2. Make sure the “CardPointe VOID”, “Braintree” or “Refund to First Data” button is selected.  This will ensure the refund goes back on the credit card.
  3. Confirm refund amount.  This amount comes from the total of the services selected above.
  4. Add a note to the refund order.
  5. Click Process Refund.  This will create a unique refund order that you can then see in the pet owner’s purchase history.

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Last Modified: Thursday, October 28, 2021 at 05:41 PM