Associated Documentation for Online Documentation Support

View ContentAdd New Owner

Steps for adding a new owner.

View ContentModify Existing Owner

The steps to modify an existing owner's account.  This menu item is also used to bring up an owner's account in the system.

View ContentUndelete an Owner

Click the "Undelete" link to restore the owner to active status.  

View ContentDelete An Owner

Steps to delete an owner from the system.  Note:  Owners and pets are never really deleted, only marked inactive.  

View ContentMultiple Owner Deactivation

Use Multiple Owner Deactivation to deactivate pet owners based on last purchase date.  Generally used to clean up your active pet owner list and deactivate pet owners without a recent order/purchase.

Caution: New owners recently added to your PetExec system may not have an order history and you may want to exclude these pet owners prior to deactivating.  Click View Content for additional details.

View ContentOwner Purchase

The Owner Purchase function allows you to search for an owner and apply one or more products or services to their cart.  For example, this option can be used to complete an owner purchase of a retail item or a daycare/boarding package. 

View ContentAdd a New Pet

Steps for adding a new pet to an existing owner. The Owner must be added before associated pets can be added.

View ContentModify Existing Pet

The steps to modify an existing Pet record.  This menu item is also used to bring up a pet record in the system.

View ContentFind Deactivated Pet

Steps to find and reactivate a pet that has been deactivated.  Pets are never really deleted from they system, only marked inactive.

View ContentMove Pet to New Owner

Reassign a current pet to a new owner.  

View ContentPet List

Pet List is a  list of all pets in the system.