Search for an owner using the global search, and click to access the owner menu:
On the communications page:
For emails and text messages, the view data is showing when the owner viewed the email or text message in the communication settings of the owner portal/app. It does not reflect whether the owner has viewed the email in their email in box, or viewed the text message on their phone/device. Employees clicking view on these buttons will allow them to view the details of the communication, it will not update the red/green check boxes. They are intended to capture when the owner has viewed the message.