When pictures are taken and uploaded into PetExec in pet photo, owner notes, emails etc. they show the correct orientation on the computer where they are downloaded, but when uploaded to PetExec they are rotated incorrectly. How can I fix this?

When pictures are taken and uploaded into PetExec in pet photo, owner notes, emails etc.  they show the correct orientation on the computer where they are downloaded, but when uploaded to PetExec they are rotated incorrectly.  How can I fix this?

There is no way to rotate or change the orientation of a picture once it is uploaded into PetExec.  However, we can troubleshoot how the picture was loaded into PetExec.  The original image must be a .jpeg file type.  For the image to have to correct orientation, it must be the original image.  Images that are modified and rotated manually in a photo program or a program like “paint”, will not be correctly oriented by PetExec during the upload.

Try taking a new photo and uploading into PetExec without modifying.

If you are having issues with seeing the newly uploaded image, you may have to clear the cache on the image in order to see the new image.  To do this, right click on the image and click “ctl+r” several times.  You should see the new image appear.  You can also clear cache on your browser to refresh the image, be sure to select cached images and files (see below).

 

 

Last Modified: Wednesday, December 05, 2018 at 04:53 PM