Refunding An Order

Periodically it becomes necessary to provide a refund for an item or service that has already been processed.

PetExec’s refund procedure now automates the refund for customers using the “First Data – GGe4” payment type.  For any other payment types, this document aides in reconciling a refund only within PetExec and the actual refund to the owner happens externally (either by giving back cash, refunding via an external cc interface, etc.).

Since there are so many possible configurations, let’s first identify which scenario fits your business and the situation at hand.

Available PDFs:

How do I know if we are integrated with First Data GGe4? Click here for relevant PDF.
Employee privileges: How do I make sure my employees have access to the refund functionality? Click here for relevant PDF.
Example 1: Order was paid with credit card and Company is Integrated with First Data GGe4: Click here for relevant PDF.
Example 2: Order was paid with credit card and Company is NOT Integrated with First Data GGe4. Click here for relevant PDF.
Example 3: Order was not a credit card purchase. (i.e. Cash) Click here for relevant PDF.
Example 4: I need to do a refund, but the original order is unknown, was deleted, or does not exist in PetExec. Click here if you don't have an order #.

Note that sometimes, depending on the reason, simply deleting the order in question is the solution. And in rare cases, modifying the original order may be your choice.

Last Modified: Tuesday, May 17, 2016 at 04:02 PM